Support

For every product

• Security reports: [email protected], acknowledged within 72 hours.
• Privacy questions and data requests: [email protected]; questions within 7 days, data requests within 30 days.

Jira Governance Suite apps

For CascadePlan, LedgerSeal, DefinitionGuard and FourRealities on Jira Cloud.

• Contact: [email protected]. Please tell us the app, your Atlassian site address, what you did, what you expected and what happened. A screenshot helps.
• General questions and defects: a first answer within 24 business hours, Monday to Friday.
• A defect that blocks your production work: within 4 hours.
• Documentation: the user guides describe each app; the FAQ answers common questions.

Eliya JDK

Eliya is a community distribution. GitHub Issues on the public repository are the support channel; there is no paid support tier and no response time today. Report security problems to the security address above, not in a public issue.

• Patches: quarterly Critical Patch Updates, as set out in the Eliya lifecycle.
• Documentation: the Eliya user guide and FAQ.